Refund policy

Refund and Returns Policy

Last updated: 22 September 2026

This policy explains how cancellations, returns, replacements and refunds are handled by PEPTIDESHOP LTD.

Nothing in this policy limits or excludes your statutory rights.

Cancelling Before Dispatch

If you wish to cancel or amend an order before it has been dispatched, contact peptideshop.co@gmail.com immediately with your name and order number.

We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after processing has begun.

If we successfully cancel the order before dispatch, the amount paid will be refunded using the original payment method.

Your Right to Cancel After Delivery

Where UK consumer cancellation rights apply, you may cancel your order within 14 days beginning on the day after the goods are delivered.

You do not need to provide a reason.

To exercise this right, email peptideshop.co@gmail.com within the cancellation period and provide:

  • Your name
  • Your order number
  • The products you wish to return
  • A clear statement that you wish to cancel

After notifying us, you must return the relevant products within 14 days.

Products That Cannot Be Returned

Because research materials may be contamination-sensitive and subject to strict storage requirements, we cannot accept products that have been opened, unsealed, used, tampered with or stored incorrectly.

Cancellation rights may not apply to:

  • Sealed products that become unsuitable for return for health-protection or hygiene reasons after being unsealed
  • Products liable to deteriorate or expire rapidly
  • Products damaged after delivery through improper handling or storage
  • Any other goods excluded from cancellation rights under applicable law

These exclusions only apply where permitted by law.

They do not affect your rights where a product is faulty, damaged on arrival, incorrectly supplied or not as described.

Condition of Returned Products

Eligible products must be returned:

  • Unopened and unused
  • With all original seals intact
  • In their original packaging
  • With labels intact and unaltered
  • Properly packaged to prevent damage during return
  • Stored in accordance with the product instructions

You may examine a product only to the extent reasonably necessary to establish its nature and characteristics.

We may reduce a refund where unnecessary handling has reduced the product’s value.

Arranging a Return

Do not send a return without contacting us first.

Email peptideshop.co@gmail.com with your name, order number and details of the products you wish to return.

If the return is eligible, we will provide return instructions and the appropriate return address.

Products returned without sufficient identifying information may be delayed while we establish which order they relate to.

Return Postage

If you are returning an eligible product because you changed your mind, you are responsible for the cost of returning it.

We recommend using a tracked service and retaining proof of postage. Responsibility for the returned parcel remains with you until it reaches us.

If a product is faulty, damaged on arrival, incorrectly supplied or not as described, we will cover reasonable return costs where a return is required.

Refund Amounts

Where a valid statutory cancellation applies, we will refund:

  • The price paid for the eligible returned products
  • The cost of our least expensive standard outbound delivery option

If you selected an enhanced, express or premium delivery service, we will not refund the additional amount above the cost of standard delivery.

If your original order qualified for free standard delivery, no outbound delivery charge was paid and no delivery amount will be added to the refund.

Refund Times

We may withhold a change-of-mind refund until we receive the returned products or you provide satisfactory evidence that they have been sent back, whichever occurs first.

Approved refunds will normally be issued within 14 days of receiving the returned products or satisfactory evidence of return.

Refunds will be made using the original payment method unless otherwise agreed.

Your bank or payment provider may take additional time to display the refund in your account.

Damaged, Faulty or Incorrect Products

Please inspect your order promptly after delivery.

If a product is damaged, faulty, incorrectly supplied or materially different from its description, contact peptideshop.co@gmail.com as soon as reasonably possible.

Please include:

  • Your name
  • Your order number
  • A description of the issue
  • Photographs of the product, packaging and delivery label where available

Do not dispose of the product or packaging until we confirm whether it is required for assessment or a courier investigation.

Depending on the circumstances and your statutory rights, an appropriate remedy may include a replacement, refund or other suitable resolution.

Delivery Damage

If the outer packaging appears damaged when delivered, photograph it before opening where reasonably possible.

Damage caused during delivery remains our responsibility until the parcel comes into your physical possession or is delivered in accordance with safe-place or nominated-person instructions expressly provided by you.

Missing Products

If an item is missing from your parcel, contact peptideshop.co@gmail.com as soon as reasonably possible with your order number and details of the missing product.

We may ask for photographs of the parcel, contents, packaging and delivery label to assist our investigation.

Exchanges

We do not operate a general exchange service.

Where an eligible unopened product is returned following a change of mind, a refund will normally be issued and a new order can be placed separately.

Where a product is faulty, damaged or incorrectly supplied, we may offer a replacement where appropriate and available.

Sale and Promotional Products

Sale and promotional products are subject to the same statutory rights as full-price products.

A sale or promotional price does not remove your rights where a product is faulty, damaged, incorrectly supplied or not as described.

Misuse and Improper Storage

We are not responsible for damage, deterioration or loss caused after delivery by:

  • Incorrect storage
  • Mishandling or contamination
  • Opening or tampering with seals
  • Use contrary to the product information
  • Human or veterinary administration
  • Any unlawful or prohibited use

All products are supplied strictly for legitimate laboratory and scientific research purposes.

Chargebacks and Payment Disputes

Please contact us first if you believe a payment or refund is incorrect so that we have an opportunity to investigate and resolve the issue.

Nothing in this section removes any right you may have to contact your bank, card issuer or payment provider.

Contact Us

For cancellations, returns and refund enquiries, contact:

PEPTIDESHOP LTD
Email: peptideshop.co@gmail.com
Website: www.peptideshop.co.uk
Registered office: [TO BE ADDED]
Company number: [TO BE ADDED]