Shipping policy

Shipping Policy

Last updated: 22 September 2026

United Kingdom Delivery

PEPTIDESHOP LTD currently delivers to supported addresses within the United Kingdom only.

We do not currently offer international delivery.

Delivery Charges

Standard UK delivery costs £5.99 for orders below £100.

Free standard UK delivery applies to orders of £100 or more, calculated after discounts and before delivery charges.

The applicable delivery charge will be displayed during checkout before payment is completed.

Processing Times

Orders are normally processed within one to two working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally begin processing on the next working day.

Processing may occasionally take longer during busy periods, product launches or circumstances outside our reasonable control.

Estimated Delivery

Standard delivery normally takes two to five working days after dispatch.

Delivery times are estimates and are not guaranteed. Courier delays, severe weather, industrial action and other circumstances outside our reasonable control may affect delivery.

Where available, dispatch confirmation and tracking information will be sent by email.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check your delivery information carefully before completing an order. Contact peptideshop.co@gmail.com immediately if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional costs caused by an incorrect or incomplete address, refused delivery or failure to collect a parcel may be charged to the customer.

Safe Places and Delivery Instructions

Where you expressly instruct us or the courier to leave an order in a nominated safe place, with a nominated neighbour or with another person identified by you, you authorise delivery to that location or person.

This includes delivery preferences or standing instructions saved within your account with the relevant courier.

Provided the parcel is delivered in accordance with your instructions, responsibility for the parcel passes to you upon delivery. PEPTIDESHOP LTD will not ordinarily be responsible for loss, theft, damage or deterioration occurring after an authorised delivery has been completed.

We may request delivery photographs, tracking records, GPS information or other evidence from the courier when investigating a reported missing parcel.

If a courier leaves a parcel in a location that you did not authorise, or delivers it to the wrong address or person, please contact peptideshop.co@gmail.com as soon as possible so that we can investigate.

Nothing in this section limits your statutory consumer rights.

Delayed Orders

If an order has not arrived within the estimated delivery period, please check any available tracking information before contacting us.

You can contact peptideshop.co@gmail.com with your name and order number. We will investigate the delivery with the courier where appropriate.

Unless a different delivery period has been agreed, orders will be delivered without undue delay and normally within 30 days of the order being accepted.

Your statutory rights remain unaffected where delivery is significantly delayed or does not take place.

Missing or Lost Parcels

If a parcel appears to be missing or lost in transit, please contact peptideshop.co@gmail.com.

We may need to investigate the delivery with the courier before arranging an appropriate replacement or refund. You may be asked to provide reasonable information required for that investigation.

A tracking update showing “delivered” will be considered alongside any available delivery photograph, GPS record, safe-place instruction, signature and other relevant evidence.

Where a parcel was delivered in accordance with safe-place or nominated-person instructions expressly provided by you, responsibility will normally have passed to you upon that authorised delivery.

Where a parcel was not delivered in accordance with your instructions, we will investigate and provide an appropriate remedy where required by law.

Damaged Parcels

Please inspect your order after delivery.

If a parcel or product arrives damaged, contact peptideshop.co@gmail.com as soon as reasonably possible and include:

Your name

Your order number

A description of the damage

Photographs of the packaging and affected product, where available

Please do not dispose of damaged packaging or products until we confirm whether they are required for the courier investigation.

Failed or Refused Delivery

If delivery cannot be completed because nobody is available, the courier may attempt redelivery, leave collection instructions or return the parcel to us.

Where an order is returned because an incorrect address was supplied, delivery was refused or the parcel was not collected, we may charge reasonable redelivery costs.

Any refund provided in these circumstances may be reduced by delivery or return costs where permitted by law.

Risk During Delivery

Products remain at our risk until they come into your physical possession, or the physical possession of a person or authorised location identified by you.

If you independently arrange for a carrier that was not offered by us to collect an order, responsibility may pass to you when the products are handed to that carrier, as permitted by law.

Cancellations and Returns

Information about cancelling an order, returning products and receiving refunds is available in our Refund Policy.

Where a valid statutory cancellation applies, the cost of standard outbound delivery will be refunded in accordance with applicable UK consumer law.

Additional charges paid for express, enhanced or premium delivery will not be refunded beyond the cost of our standard delivery service.

For delivery questions, contact:

PEPTIDESHOP LTD

Email: peptideshop.co@gmail.com

Website: www.peptideshop.co.uk

Registered office: [TO BE ADDED]

Company number: [TO BE ADDED]